Terms & Conditions
- 50% deposit is required on order confirmation
- Samples can be provided at an additional cost
- Shape, size and colour may differ slightly from samples
- Once confirmed, no modifications can be done
- Personalised custom orders are non-refundable (these include text & logos)
- Average custom orders take up to 1.5 months to be completed
- Express orders (less than 1 month) are charged at an additional 30%
Refund policy
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account
Shipping returns
- To return your product, you should send us an email first, stating the reason for return.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at threedoorsmt@gmail.com for questions related to refunds and returns.